Introduction

At fluensyfrench, owned and operated by fluensyfrench Global LTD, your privacy matters. We are committed to protecting your personal information and ensuring that it is collected, used, and stored responsibly. This Privacy Policy explains the information we collect, how we use it, when we share it, and the choices available to you across our services including our website, and mobile app .


By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue using fluensyfrench services.

Information We Collect

We collect information in different ways depending on how you interact with us:

Course Registration:

• Full name
• Email address
• Phone number
• Child’s name and age (for kids’ courses, provided by a parent or guardian for class placement)
• Payment information (processed securely via third-party providers; we do not store your full payment details)

Mobile App:

• Full name
• Email address

We do not intentionally collect sensitive categories of data such as financial account numbers, medical records, or government-issued identification unless required for compliance with applicable law.

How We Use Your Information

We use the information we collect to:

• Provide and improve our courses, website, and mobile app services
• Process registrations, subscriptions, and payments
• Personalize your learning experience and communication
• Communicate with you about courses, applications, updates, and policy changes
• Maintain platform security, prevent fraud, and monitor misuse
• Manage the mobile app and onboarding

How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:
- Service Providers: With trusted third parties who support our services (hosting, analytics, payment processing), bound by confidentiality obligations.
- Legal Compliance: If required by law, government authority, or legal proceedings.
- Business Transfers: In cases of merger, acquisition, or sale of assets, your data may be transferred to the new owner.

Cookies and Tracking Technologies

fluensyfrench uses cookies and similar tracking technologies to ensure our website works properly, improve site performance, and understand how visitors use our pages.

Types of Cookies We Use:

• Essential Cookies: Enable core site functions such as registration, payments, and secure access.
• Analytics Cookies: Help us understand how visitors use our website so we can improve usability and performance.

Managing Cookies:
You can accept or reject cookies when prompted on our site. Most browsers also allow you to block or delete cookies through their settings. Please note that disabling cookies may affect how some parts of our website function.

Third-Party Analytics:
We may use trusted analytics tools (such as Google Analytics) to collect anonymous data on site traffic and usage. These providers have their own privacy policies describing how they handle data.

By using fluensyfrench, you consent to the use of cookies as described in this policy.

Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse.
While no method is 100% secure, we continually update practices to protect your data.

Data Retention

We retain data as long as necessary to provide services and comply with legal obligations.
Data will be deleted upon request unless legal retention requirements apply.

Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data or your account
• Restrict or object to certain processing activities
• Request a portable copy of your data

To exercise these rights, contact us at bonjour@fluensyfrench.com.
Verification of identity may be required.

You can also delete your account at any time through the app. When you delete your account, your personal data will be deleted, except where we are required to retain certain information for legal, security, or legitimate business purposes.

International Data Transfers

If you use fluensyfrench from outside the country where our servers are hosted, your data may be transferred internationally. We ensure such transfers comply with applicable laws and include appropriate safeguards

Children’s Privacy

Our services are intended for learners of various ages.
Children below the legal age of digital consent in their jurisdiction may only use fluensyfrench with parental or guardian permission.
We do not knowingly collect childrenʼs personal data without such consent.
If you believe we have collected a childʼs data without authorization, contact us to have it removed.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notices on our website. The “Last Updated” date at the top reflects the current version.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: bonjour@fluensyfrench.com